Technical Support Officer (Entry Level) at Arit of Africa Limited

Technical Support Officer (Entry Level) at Arit of Africa Limited

Arit of Africa Limited is a world-class IT services organization that specializes in the deployment of high-end IT systems, solutions and services. We are a customer-centric organization providing a range of solutions to meet the demands and challenges of our customer. We have an in-depth understanding of the Nigerian market and are therefore conversant with the dynamic environmental factors in which businesses operate locally bearing in mind international practices. Suffice it to say we are a glocal (global and local) organization set to provide first-rate services that delight our esteemed customers. The Networks competency of Arit of Africa provides an integrated, unified point for the implementation and management of critical converged communications components. The company delivers a comprehensive set of services for management, maintenance, program management and complex application

Technical Support Officer - Entry Level

Job Type                          Full Time

Qualification                   BA/BSC/HND

Experience                      2 Years

Location                          Lagos

Job Field                        ICT/Computer

Job Description

  • Responding to support tickets from clients and colleagues within agreed Service Level Agreements
  • Resolving support tickets in a fast and professional manner
  • Keeping support requester updated on the progress of resolving their support ticket
  • Actively comment your work for each support query and forwarding SLA quotations to clients and accounts department for effective billing
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  • BSc in Computer Science
  • Stakeholder Management skills
  • Customer service skills
  • Effective technical support skills
  • Proficient with Microsoft Office tools
  • Proficient with Typo3, Team Viewer and other technical support tools
  • Minimum of 2-years IT sales experience
  • Good presentation skills
  • Good communication skills
  • Good people management skills
  • Effective time and process management skills

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Deadline: August 21, 2020

Method of Application

Interested and qualified candidates should send their CV to: using the Job Title as subject of the email.

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