Store Manager at Owens and Xley Consults

Store Manager at Owens and Xley Consults

Owens and Xley is a business consulting and advisory company. We offer strategic services in the areas of business advisory, business development and planning to small businesses that would otherwise not have access to the technical competencies available to bigger companies. We know the role good planning plays in any business and its associated costs, and the initial capital challenges faced by small a business, which is why we have developed solutions which ensure that the small business owners still have access to the technical skill but at a fraction of the cost. We aim to help entrepreneurs and small business owners get better business results with less cost.

Store Manager

Job Type                          Full Time

Qualification                   BA/BSC/HND

Experience                     3 – 5 Years

Location                          Lagos

Job Field                        Procurement

Owens and Xley Consults- Our Client, a luxury home and lifestyle company, located in Victoria Island, Lagos, is looking to hire a highly qualified candidate for the role below

Location: Victoria Island, Lagos

Job Description

The Store Manager is responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively. He/she supervises the operational and organizational standards as well as undertake administrative tasks, monitoring inventory levels and developing business strategies. 
Key Responsibilities:

  • Plan out work assignments and work schedules of the employees and assign specific duties to employees
  • Ensure that the store personnel comply with the store’s security, sales and record taking practices and procedures
  • Model and promote great customer service
  • Ensure that both your own personal sales contribution and that of your team meet and exceed performance goals set
  • Ensure Sales Executives are collecting relevant customer data to assist in relationship building and using data to tailor future, personalized shopping experiences
  • Maintain an in-depth knowledge of products 
  • Lead by example and model behavior that reflects the brand’s core values
  • Recruit, guide and develop a team of professional sales staff, according to local HR directives
  • Participate in staffing decisions including: discipline, training, assignment and termination, according to local HR directives
  • Continually develop the sales executives and other staff so they can grow with the Company as it grows
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented; encourage ongoing dialogue with direct reports to foster new ideas and to achieve sales objectives
  • Regularly and effectively communicate company/store sales plan objectives the team so they can achieve clearly defined sales expectations
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Administrative Tasks:

  • Attend to customers ( Walk in, Phone, Email and Social Media)
  • Ensure that the store is clean at all times
  • Balance Cash register to properly track and record sales transactions, daily
  • Prepare Daily/Weekly Sales Report
  • Attend events/Fairs and Industry Specific functions as scheduled
  • Ensure strict compliance and monitoring of organizational rules, policies and standards
  • Supervise sales executive to ensure that they actively carry out their roles
  • Create strategies to attract new customers
  • Develop and arrange promotional and in-store display
  • Ensure that the POS is charged and ready for store opening
  • Ensure that the office phone is switched on at the beginning of the day and off at the close of business
  • Ensure that the store is clean, smells nice and the AC is switched on
  • Send invoices and follow up with payments
  • Ensure timely maintenance of the generators, ACs, Machines and other equipment by notifying the contractors and ensuring they execute the jobs. 
  • Return phone calls and messages efficiently
  • Follow up with customers as required
  • Check social media and reply all messages
  • Create social media calendar 
  • Create content and publish across all social media channels 
  • Send daily report
  • Prepare and send Newsletters, Whatsapp messages to customers with utmost professionalism 
  • Keep record of all transactions
  • Log in all expenses and revenue efficiently
  • Conduct sales staff meetings
  • Supervise store operations to ensure smooth running.
  • Follow up with logistics companies for delivery
  • Ensure strict compliance and monitoring of rules, policies and standards
  • Handle and resolve all clients’ complaints in a professional manner
  • Ensure that all orders are delivered on a timely basis

Customer Service:

  • Handle and resolve all clients’ complaints
  • Manage client relationships

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Requirements

  • High level of professionalism 
  • Excellent communication skills
  • Have the ability to work independently and flexibly
  • Have the ability to work well under pressure and meet deadlines
  • Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients
  • Must have knowledge of business process and functions
  • Must have outstanding organizational and leadership skills
  • Problem-solving aptitude
  • Leading and supervising skills
  • Excellent interpersonal skills
  • Strong adherence to principles and values 
  • Networking skills
  • Entrepreneurial and commercial thinking
  • Must be able to prepare management reports and correspondence
  • Highly organized and detailed
  • Passion for people
  • Loves to talk and socialize
  • Has high energy levels
  • Attention to detail
  • Personable and approachable
  • Be creative and contribute new and innovative ideas
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Educational Qualification:

HND or BSC in any related discipline preferably MARKETING, BUSINESS and FINANCE
Experience

  • Minimum of 3 to 5 years of sales management experience in retail or luxury retail environment, with proven track record in sales generation and overseeing the achievement of sales and profitability targets
  • Experience must include: leadership, coaching and development of sales teams; performance management; stock/inventory management; visual merchandising 
  • Be able to work non-traditional hours, including days, nights, weekends and holidays
  • Be proficient with Microsoft Office Word and Excel and a Point of Sales (POS) system
  • Be flexible to work in various roles based on business needs (front or back office)
  • Appreciated background in luxury goods a plus

Appreciated previous titles: STORE MANAGER, STORE DIRECTOR, RETAIL MANAGER, RETAIL GENERAL MANAGER

Skills and Abilities

  • Goal oriented approach
  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism
  • Result-oriented and dynamic team player with exceptional motivation and interpersonal skills. 
  • Relationship management skills and openness to feedback
  • Excellent selling, communication and negotiation skills
  • Good written and verbal communication skills
  • Able to work in a fast pace environment
  • High proficiency in MS Office Suite 
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills

MUST HAVE LED AND MANAGED A TEAM IN PREVIOUS ROLES

Salary

N180,000 

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Deadline: June 1, 2020

Method of Application

Interested and qualified candidates should forward their CV to: recruitment@owensxley.com using the position as subject of email.

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