Sales Optimization & Process Implementation Officer at The Concept Group

Sales Optimization & Process Implementation Officer at The Concept Group

The Concept Group was initially borne from a functional and structural approach, simply delivering better effectiveness through shared services of back office functions for its more market facing organizations. As the organization grew, the Group along with its member subsidiaries have evolved to embody much more. As a tested guiding light, our core values which we passionately uphold give us a sense of purpose and direction not only in our professional but in our private lives also. These values summarized are based on three pillars; (Great) People, (Continuous) Innovation and the (Ideal) Culture.

Sales Optimization & Process Implementation Officer

Job Type                          Full Time

Qualification                   BA/BSC/HND

Experience                      2 – 3 Years

Location                          Lagos

Job Field                        Sales/Marketing

Job Description

ORGANISATIONAL RELATIONSHIPS:

  • Works with the CRM & Credit Admin officers, Sales Analyst, RFS Asset Creation Team, CRM team & Marketing and Strategy Team as required.

  • Reports to the Head, Marketing & Strategy.

ROLES / RESPONSIBILITIES:

Strategic Functions:

  • Actively manage and monitor the lead generation and client engagement Process

  • Actively manage and monitor the issues affecting consummation of converted transactions (e.g. incomplete documentation, upload of wrong information, wrong filing etc.)

  • Providing reports on sales and performance as required by the head of strategy and marketing

  • Actively manage and monitor the turnaround time of the whole sales process

  • Develop and implement sales strategies and participate in sales campaigns to drive sales and generate revenue

  • Bridge knowledge gaps concerning company products across all affected departments and ensure the sales team are well informed and equipped to discharge their duties

  • Offer assistance and explanation when difficulties arise, ensure complaints are followed up and that solutions are provided to both internal and external customers

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Administrative Functions:

  • Manage and maintain the credit and treasury administration pipelines on company’s platforms and ensure data integrity

  • Ensure the credit and treasury administration teams deliver excellent client service at all times to both internal and external clients

  • Turn-Around-Time problem: Gathering information/data regarding reasons for TAT problems.

  • Designing and implementing processes that will enable the different admin officers (Asset Creation & CRM), to work optimally within the sales approval process.

  • Designing optimal process flows addressing how the admin officers work and documenting an underperformance issue that may arise.

  • Implement new process flows.

  • Document and report manpower issues if any.

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Requirements

  • BA/BS Bachelor’s Degree

  • A minimum of Two (2) years of progressive professional experience in a related field.

  • Basic knowledge of project management

  • Demonstrated project management skills including project initiation, scoping, resourcing, execution and communication in past experience

  • Advanced knowledge of Microsoft PowerPoint and Excel

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Experience working directly with or supporting Sales, Revenue Management, Marketing or ecommerce

  • Experience communicating with a broad group of internal stakeholders at all levels

  • Strong ability to influence across multiple levels of the organization

  • Great presentation skills.

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Deadline: Not Specified

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