Sales Operations & Customer Services Delivery Manager at VPS Technologies Limited

Sales Operations & Customer Services Delivery Manager at VPS Technologies Limited

VPS Technologies Limited is an internet company that has an ISP License awarded by the Nigerian Communications Commission (NCC). We have a reputation with our customers of delivering where larger ICT providers continue to fail in Nigeria. We are able to achieve this because we are structured around the customer; where all activities are geared towards making the customer’s experience, a pleasant one.

Sales Operations & Customer Services Delivery Manager

Job Type                          Full Time

Qualification                   BA/BSC/HND

Experience                      4 – 6 Years

Location                          Lagos

Job Field                        Customer Care/Business Development

Job Description

  • Developing sales strategies and initiatives required to drive sales.
  • Responsible for developing company sales representatives or Partners.
  • Direct and coordinate the operations of sales personnel to ensure compliance with sales objectives.
  • Conduct regular assessments to determine the most appropriate go-to-market model for sales.
  • Evaluation of sales methodology to implement the most suitable technique for efficient sales operations.
  • Carry out forecasts using predictive models/tools to identify and adjust accordingly to factors with possible effect on sales.
  • Conduct research and analysis to stay abreast with trends and recent developments in the sales industry.
  • Mentor and motivate sales unit to put in their best effort to achieve set sales targets.
  • Operations managers involved in sales may also assign territories to sales personnel according to their capability to ensure an even workload distribution.
  • Coordinates Service Delivery processes, producing SLA and follow-through
  • Coordinates Change management based on the Customers; need
  • Creates risk registers and monitors through the sales cycle
  • Owns Service Account and manages through
  • Drives Customers’ satisfaction
  • Coordinates the operations and workflows of Bid & Sales operations unit
  • Owns the end to end process of tracking the sales funnel and operations and delivering regular insight to the business; define and deliver techniques to improve the funnel performance for sales executives.
  • Produces and reviews actionable and accurate sales reporting to forecast future sales
  • Manages Sales Gap-fill for the company, ensuring the business is aware of the state of sales pipeline as against meeting overall company financial target for the fiscal year
  • Partners with sales executives, partners and marketing to refine lead qualification process
  • Creates and maintains documentation on sales processes, policies and relevant sales training materials and assist with onboarding new sales talent.
  • Manages proposals, contract management and validations
  • Manages the relationship between the Sales team, Technical team and Management in delivering timely to end-clients
  • Manages and evaluates data to determine the effectiveness of a product or campaign
  • Identifies and eliminates sales process bottlenecks and inconsistencies.
  • Timely Sales – strategies review and future goals with Sales team that guarantees increased revenue
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  • 4-6 Experience in the related position, Sales, Service delivery, at least 3 years in the role of a Sales Operations manager
  • Age: 32 to 40yrs Maximum (Very important)
  • Qualifications: Bachelor’s degree in a Business or Management related discipline in Computer Science, and any of the Social Science, (MBA is an added advantage)


  • Some of the skills needed for success on the job include analytical, leadership, and planning skills.
  • Sales, Social Media and Digital Marketing, Service Delivery and financial management.

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Deadline: June 15, 2020

Method of Application

Interested and qualified candidates should send their CV to: clearly indicating the “Job Title and Code” as subject of the mail.

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