Online Customer Service Representative at Owens & Xley Consults

Online Customer Service Representative at Owens & Xley Consults

Owens and Xley is a business consulting and advisory company. We offer strategic services in the areas of business advisory, business development and planning to small businesses that would otherwise not have access to the technical competencies available to bigger companies.

We know the role good planning plays in any business and its associated costs, and the initial capital challenges faced by small a business, which is why we have developed solutions which ensure that the small business owners still have access to the technical skill but at a fraction of the cost. We aim to help entrepreneurs and small business owners get better business results with less cost.

Online Customer Service Representative

Job Type                          Full Time

Qualification                   BA/BSC/HND

Experience                      1 Year

Location                          Lagos

Job Field                        Customer Care

Job Description

  • Post daily on the Instagram page to drive customer retention
  • Receive and make customer calls.
  • Record documentation of all customer interactions with contact details.
  • Reply all DM’s and emails
  • Support the sales team with daily sales
  • Review outstanding payments
  • Send bulk messages to potential sellers on Instagram
  • Keep records of customers and seller’s testimonials.
  • Create and post a style, motivation or humor post on Instagram/Website/Blog.
  • Give daily operations feedback details to management.
  • Participate and organize successful pop up shops for the sales of stock.
  • Do any other tasks as assigned.
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Requirements

  • HND / BSc in a relevant field.
  • Proven work experience (Minimum of 1 year) in a similar role.

Skills:

  • Strong use of Excel
  • Strong Use of Canva
  • Strong use of Instagram
  • Must be able to resolve and escalate customer complaints
  • Must live in Lekki Axis.

Salary
N50,000 – N60,000 / month.

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Deadline: September 26, 2020

Method of Application

Interested and qualified candidates should send their CV to: recruiment@owensxley.com using the “Job title” as subject of the email.

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