Key Account Supervisor at Carlcare Development Nigeria Limited

Key Account Supervisor at Carlcare Development Nigeria Limited

Carlcare Development Nigeria Limited aims to provide professional service support to mobile phones and other electronic consumer products. With the concept “Yes! We care…”, Carlcare provides clients with timely, reliable, professional and satisfying service. With years of efforts, it has become a leading service brand for consumer electronics in South East Asia, Middle East and Africa. With the powerful quality assurance system and experienced quality team, Carlcare is doing its best to provide every client the best service. Every Carlcare center owns advanced technologies with powerful equipment, which makes sure that every customer can enjoy our professional and intimate service.

Meanwhile, we welcome feedbacks from any customer, which can help us to improve our service from every aspect. Talent-oriented has always been the philosophy of Carlcare. It has continually brought in talents in this field with rich experience. Now, all the staff in Carlcare are possessing professional knowledge and skills and years of experience in maintenance and service.

Key Account Supervisor

Job Type                          Full Time

Qualification                   BA/BSC/HND

Experience                     2 – 3 Years

Location                          Lagos

Job Field                        Sales/Marketing

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Job Description

We are looking for a high-performing and skilled individual who will oversee and manage the most important client’s information.

The person will be responsible for maintaining and growing long term key customers through thorough and continuous analysis and consultation to fully understand all requirements aligned to their future goals.

Key Roles and Responsibilities

  • Manage client relationships, sales and inventory and onboarding for key partners, maintain existing businesses, and sell new products as the company’s product range evolves.
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Serve as the link of communication between key customers and internal teams
  • Maintain healthy profitability with key customers for long term investment success
  • Take a proactive approach to understand our customers market, challenges and opportunities
  • Strategic planning to improve client results
  • Expand the relationships with existing customers by connecting with key stakeholders and proposing insights that deepen trust and provide opportunity to grow.
  • Manage client relationships, sales and inventory and onboarding for key partners, maintain existing businesses, and sell new products as the company’s product range evolves.
  • Achieve assigned sales & retention targets.
  • Ability to develop and implement strategic plans to achieve sales objectives
  • Provide information on new products to partners as at when due.
  • Meet on promotional activities that can be done together to stimulate sales. (Co-branding in favor of the company)
  • General reporting of competitors activities in the general market and most importantly, the key partners’ sphere.
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Prepare reports and presentations of progress and forecasts to internal and external stakeholders using key account metrics
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Requirements

  • Should be from the mobile industry with a minimum of 2-3 years’ experience as a key account executive
  • Must have relationship with the key persons in the industry
  • Expert communication skills, both verbal and written
  • Must be comfortable working on excel, ppt etc
  • Experience in sales and providing solutions based on customers’ needs
  • BSC/BA in Business Administration, Sales or related field
  • Good Negotiation skills
  • Relationship Building
  • Team Management

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Deadline: June 5, 2020

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