Job Vacancies at Fenix International

Job Vacancies at Fenix International

Fenix International is a next-generation energy and technology company. Our mission is to improve the quality of life of our customers through inclusive energy and financial services. Our flagship product, Fenix Power, is a modular, lease-to-own solar home system financed through affordable installments from just $0.11 per day. We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans, unlocking modern financial services for our customers.

To date, Fenix has sold over 500,000 Solar Home Systems in Uganda, Zambia, Cote d’Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over 2,500,000 people.

In early 2018, Fenix joined forces with ENGIE, one of the world’s largest energy companies and a leader in the move to renewable, decentralised and digital energy. This has allowed Fenix to make significant commercial investments to accelerate the path to our mission, via new markets and innovative products. Together, Fenix and ENGIE are making universal access to modern energy a reality

Sales Support & Project Analyst

Job Type                     Full Time

Qualification              BSC/BA/HND

Experience                 2 Years

Location                     Lagos

Job Unit                      Customer Service

Job Description

  • This role generally provides key operational support to the commercial unit, including sales support, budgetary responsibilities, and other various administrative roles.
  • Update and manage all Commercial Team records and dashboards outside DB
  • Demonstrates superior time management skills and meets tasks’ deadlines
  • Does any necessary administrative task, including filing reports or presenting sales team with necessary documents
  • Engages in superior customer service by making sales team related information readily available for the National Sales Manager
  • Prepare customer visit plan and reports including new outlets- Support Products & Strategy
  • Ensure alignment between sales leadership, sales team and all cross-functional teams across the organization to drive cohesive and effective sales efforts
  • Curate sales information into readily digestible formats
  • Organizes travel logistics for the Sales Team
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Requirements

  • Bachelor’s Degree
  • 2 years of experience in a Sales Analytics, Sales Operations, or Operations-based role
  • Experience with CRM Software and Excel
  • Experience managing multiple tasks and priorities within multiple projects for a team
  • Drive to learn, grow, and excel in a fast-paced role
  • Sales Support Skills and Qualifications: People Person, Time Oriented, Great Verbal and Written Communication Skills, Basic Math Skills, Basic Computer Literacy, Customer Relations, Customer Complaints, Crisis Management, Reporting Skills, Administrative Skills, Attention to Detail.

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Service Centre Associate

Job Type                   Full Time

Qualification             BSC/BA/HND -OND

Location                     Niger

Job Unit                      Customer Service

Job Description

  • Fenix is looking for a bright, highly motivated and disciplined Service Center Associate with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. You will be a liaison between Fenix and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision.
  • Provide excellent customer service to all Fenix Nigeria customers
  • Serve as a liaison between the customer and Fenix
  • Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
  • Diagnose technical issues with the customer units and support in the swapping process
  • Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities
  • Supervise and monitor the collection and disbursement of sales unit inventory across PoS territory
  • Supervise and monitor the collection and disbursement of service unit inventory (including accessories) in the Service Center
  • Assist with product development through conducting field tests and surveys when required
  • Help collect data on Customer feedback and satisfaction
  • Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management
  • Always enter accurate and honest information into the Fenix data systems. Ensure data entry is high quality so that data can be used to better serve our customers
  • Escalate issues or questions to manager if you cannot resolve them
  • Make courtesy calls to Fenix customers as requested
  • Ensure all Fenix customers have a great end-to-end customer experience
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Requirements

  • An OND/HND/Bachelors degree from a recognized institution
  • Excellent Written and Verbal Communication Skills
  • Microsoft Excel skills
  • Ability to interact with peers and mid level leaders internally
  • Fresh graduate highly desired
  • Proximity to Service Centre location is key
  • Ability to multitask, set priorities and manage time effectively
  • Ability to work in teams or independently
  • Critical thinking skills (ability to think outside the box)
  • Good problem solving skills (solutions oriented)
  • Good influencing and negotiation skills
  • Flexibility with ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas

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Deadline: Not Specified

Method of Application

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