IT Support Associate at Eat ‘N’ Go Limited

IT Support Associate at Eat ‘N’ Go Limited

Eat ‘N’ Go Limited is a restaurant group on a mission to become the premier food operator in Africa. We bring Africans the best brands of: QSR (Quick Service Restaurant) Fast Casual Casual Dining Fine Dining Coffee Shops We develop world class brands that address the needs of the African market by serving up a tasty portion of: Foods and Drinks Pizza, burgers, chicken, ice cream, coffee and more. Affordability Address all types of consumers and segments with diverse F&B concepts. Social responsibility Create jobs and empower individuals, enhancing the quality of life.

IT Support Associate

Job Type                          Full Time

Qualification                   BA/BSC/HND

Experience

Location                         Lagos

Job Field                        ICT/Computer

Job Description

  • Escalating IT issues to the IT Support Executive where necessary
  • Responsible for managing backups and tape rotation
  • Diagnosing and resolving technical issues
  • Ensuring 99%+ uptime of all IT systems at stores
  • Undertaking small- to medium-sized IT projects as instructed by the IT Support Executive
  • Providing desktop and server support
  • Supporting and maintaining MS Server, Pulse, Microsoft Dynamics, Ezee and NAV
  • Setting up and configuring new laptops and desktops
  • Installing authorized software to laptops and desktops
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to date
  • Antivirus installation to all desktops and laptops
  • Fault finding to laptops and desktops
  • Reporting faults and maintaining logs on servers, desktops and laptops
  • Ensuring all logs for equipment and users are maintained
  • Setting up and configuring new servers
  • Installing authorized software to core server
  • Creating purchase requisitions for IT hardware/software
  • Ensuring licensing for all software purchased is recorded and maintained
  • Exchange server mailbox maintenance including archiving mailboxes
  • Providing support for windows users
  • Maintaining Hardware Asset Register
  • Backup Test Restore
  • Ensure ticketing system is implemented in stores
  • Avoid SLA bridge on Ticketing system
  • Coupon Creation, Product creation
  • Update inventory
  • Send report, (maintenance Log, Backup test restore log, Backup notifications)
  • Ensuring full cooperation with the stores , be available to answer their requests for supports as defined in the SLA
  • Maintaining high SLA achievement at all times, meeting the response and resolution times defined in the SLA
  • Preparing documents, meeting materials and correspondence
  • Performing basic administrative support duties, as required, to meet specific operational objectives
  • Performing miscellaneous job-related duties as assigned by the IT Support Executive
  • Working extra hours to meet deadlines, as required and where reasonable
  • Providing assistance as required to the IT Support Team Lead
  • Providing assistance and support to colleagues in IT-related matters
  • Ensuring that a high level of customer service and support is provided to all internal and external customers
  • Adhering to company protocol as laid out in the Company Handbook
  • Additional responsibilities as requested by the IT Manager
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Requirements

  • A fresh graduate of Computer Science / Computer Engineering or related field
  • The candidate must possess a solid skill in SQL management studio
  • An Experience in QSR or IT helpdesk position is an advantage.

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Deadline: Not Specified

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