HR Shared Services Executive at Interswitch Group

HR Shared Services Executive at Interswitch Group

Interswitch Limited is an integrated payment and transaction processing company that provides technology integration, advisory services, transaction processing and payment infrastructure to government, banks and corporate organizations.

Interswitch, through its “Super Switch” provides online, real-time transaction switching that enable businesses and individuals have access to their funds across the 24 banks in Nigeria and across a variety of payment channels such as Automated Teller Machines (ATMS), Point of Sale (PoS) terminals, Mobile Phones, Kiosks, Web and Bank Branches.

HR Shared Services Executive

Job Type                          Full Time

Qualification                   BA/BSC/HND

Experience                     2 Years

Location                          Lagos

Job Field                        Human Resources

Job Description

  • To provide support to the HR team through a prompt response on shared services Operational activities thereby improving employee satisfaction
  • To Provide support on all HR transaction activities

Key Responsibilities

  • Improve customer Service through Prompt response to employee requests and complaints in line with agreed SLA
  • Responsible for shared services operations and transactions and give insights on how to improve operational efficiency
  • Manage employee on-boarding and Day 1 readiness to improve new hire employee experience and seamless integration to Interswitch culture
  • Responsible for accuracy of employee records and document control including initiatives to improve employee documentation
  • Responsible for effecting staff redeployment and follow up to ensure update on all platforms
  • Manages and respond to previous employer references and letter request within agreed SLA
  • Design and execute shared services surveys to solicit feedback from employees and provides action plan of improving employee satisfaction and experience
  • Assist in daily HR transactional operations
  • Manages relationships with external service providers
  • Attends to and resolves staff queries relating to shared services and escalates complex queries as appropriate
  • Responsible for an end to end document management and retrieval
  • Update HR Data regularly
  • Prepares highlights of policy reviews and documents changes to support the policy approval process
  • Provides advice to staff on employee relations issues by providing clarification on company policy and other matters
  • Ensure adherence to company / HR policy
  • Provide advice on employee staff welfare issues
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  • Manages end-to-end on-boarding of all new hires
  • Ensure that all new hires documentation is sighted, verified and documented
  • Ensure the availability of work tools and access control cards for all new hires as part of day 1-readiness
  • Provides administrative support (e.g. candidate sourcing, shortlisting, interview scheduling etc.) for all recruitment
  • Ensure proper on-boarding of new joiners and documentation requirements for new staff
  • Facilitate and participate in new staff induction program
  • Coordinates the scheduling of new joiners for pre-employment medical tests (for recruitment screening)

Disciplinary and grievance:

  • Maintains staff disciplinary, grievance records and appropriate filing of such records

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  • Ensures that all exit management procedures and documentation are completed and filed
  • Academic Qualification(s): Good 1st first degree (business discipline / social sciences)
  • Experience (Number of relevant years): 2 years of relevant HR administrative experience

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Deadline: Not Specified

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