To direct and oversee the companies banking operations function relating to central operations, branch operations, treasury operations and cards/ electronic banking operations.
Key Job Responsibilities/Duties
- Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
- Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
- Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
- Responsible for re-engineering business processes to improve customer service, cost effectiveness and controls.
- Ensure compliance with Regulatory requirements relating to Banking Operations.
Central Operations – Account Services, Clearings, Payments, Cash Management and Reconciliation
Card Operations – Account Services, Chargeback & Fraud & Reconciliation of the Bank’s debit card activities
Treasury Operations – Money Market and Derivative Products, FI Transaction activity and 3rd Party Funds / Investment processing
Credit Operations – Loan sanction fulfillment, & administration distribution (Retail, Business, Commercial and Corporate and Institutional segments)
whilst ensuring the identification and management of underlying operational risks.