Graduate Customer Service Executive at Konga Nigeria

Graduate Customer Service Executive at Konga Nigeria

Konga Nigeria Online shopping in Nigeria for phones, clothes, home & kitchen, computers and more at best prices on Konga.com. Enjoy fast delivery service. Buy now! 

Customer Service Executive

Job Type                          Full Time

Qualification                   BA/BSC/HND

Experience

Location                          Lagos

Job Field                        Graduate Jobs/Customer Care

Job Description

  • We are searching for talented and smart individuals with a passion for the Ecommerce space to function in the capacity of customer service representative in our Customer Experience Team.
  • The ideal candidates must have good communication skill -Verbal and Written, effective listening and persuasive skills, and should be stress tolerant to ensure high return on investment (ROI.).

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Requirements

  • Fresh graduate from any discipline
  • Excellent written and communication skills
  • Must have good command of English language with great accent
  • Good use of Microsoft office suites
  • Relevant training and certifications in call Centre or Customer service operations will be an added advantage.
  • Knowledge of customer service principles and practices
  • Good telemarketing skills
  • Data entry and numeracy skills
  • Attention to details and accuracy
  • Problem analysis and problem solving skills
  • Creative thinking skills
  • Organizational skills
  • Knowledge of any foreign language will be an added advantage.
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The ideal candidate will be responsible for the following:

  • Answer customer calls and inquiries promptly and respond to emails
  • Handle all customer inquiries through social media handle
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information on request
  • Identification and escalation of priority issues to necessary channels
  • Collecting and analyzing feedback from customers

Why work with Konga?

  • A unique opportunity to work in a fast paced, structured and technologically driven environment
  • The opportunity to become part of a highly professional and dynamic team growing the ecommerce space in Nigeria
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our fast growing businesses.

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Deadline: August 31, 2020

Method of Application

Interested and qualified candidates should apply by forwarding their current portrait size picture and updated CV only to: careers@konga.com using “Customer Service Executive” as the subject of the mail on or before the closing date.

Note: All CV should be in word doc and/or pdf formats.

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