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Customer Service Executive
Job Type Full Time
Qualification BA/BSC/HND
Experience
Location Lagos
Job Field Graduate Jobs/Customer Care
Job Description
We are searching for talented and smart individuals with a passion for the Ecommerce space to function in the capacity of customer service representative in our Customer Experience Team.
The ideal candidates must have good communication skill -Verbal and Written, effective listening and persuasive skills, and should be stress tolerant to ensure high return on investment (ROI.).
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The ideal candidate will be responsible for the following:
Answer customer calls and inquiries promptly and respond to emails
Handle all customer inquiries through social media handle
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information on request
Identification and escalation of priority issues to necessary channels
Collecting and analyzing feedback from customers
Why work with Konga?
A unique opportunity to work in a fast paced, structured and technologically driven environment
The opportunity to become part of a highly professional and dynamic team growing the ecommerce space in Nigeria
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our fast growing businesses.
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Deadline: August 31, 2020
Method of Application
Interested and qualified candidates should apply by forwarding their current portrait size picture and updated CV only to: careers@konga.com using “Customer Service Executive” as the subject of the mail on or before the closing date.
Note: All CV should be in word doc and/or pdf formats.