Front Desk Officer/Customer Service Officer at Bellforte Consulting Limited

Front Desk Officer/Customer Service Officer at Bellforte Consulting Limited

Bellforte Consulting – We are a strategic consulting firm integrating a full range of business consulting capabilities. Bellforte Consulting staff, faculty and partners are tested professionals with deep “sector-specific” knowledge and the ability to lead and drive industry agenda.

This ensures that our consulting services address the specific needs of our clients.

Front Desk Officer/Customer Service Officer

Job Type                          Full Time

Qualification                   BA/BSC/HND

Experience                     3 – 5 Years

Location                          Lagos

Job Field                        Administration/Customer Care

Job Description

  • RECEIVE VISITORS
    • Greet visitors appropriately
    • Determine visitors needs in a professional manner
    • Maintain visitors’ register
    • Offer refreshments to visitors where appropriate
    • Direct visitors to contact person/appropriate meeting room
    • Ensure backup when absent from reception table
    • Ability to maintain composure with difficult consumers. Must remain professional at all times
  • ANSWER PHONE CALLS
    • Answer phone calls in a timely and polite manner
    • Determine purpose of the call
    • Deal with visitors queries and provide correct information
    • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • MANAGE MAIL/CUSTOMER SERVICE
    • Reply electronic mail and sort all paper mails accordingly.
    • Prepare outgoing mail for pick up or courier
    • Organize courier deliveries
    • Perform live chat and email correspondence with customers.
    • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Maintain a visibility on all Cypress Social Media platforms with appropriate content posted daily
    • Send out reminders to all customers on maturing obligations and rentals with proper alignment with Accounts/Finance
    • Follow up with all customer related vendors such as Debt recovery agents ensuring all reports are sent to Management as when due
    • Sift through all in-bound mails from customers and vendors and re-direct appropriately to officers in-house
    • Handle ALL customer related issues with proper guidance from Management
  • MONITOR SECURITY
    • Monitor people coming & going through the reception doors
    • Issue visitor passes where appropriate
    • Be aware of & report suspicious activity.
  • ORGANISE MEETINGS
    • Book meeting room
    • Inform participants
    • Set up meeting with necessary refreshments & equipment
    • Organize catering for meeting
  • SECRETARIAL SUPPORT
    • Prepare correspondence & documents
    • Organise mailings
    • Schedule & follow up on appointments
    • Maintains customer records by updating account information.
  • RECEPTION AREA MAINTENANCE
    • Keep reception area clear & neat
    • Maintain & organize reading materials
  • ANY OTHER SCHEDULE OR WORK AS DETERMINED BY YOUR SUPERVISOR OR MANAGEMENT.
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Requirements

Minimum OND

Other skills required

  • Microsoft Office proficiency – MS Word, Excel, and PowerPoint
  • Good oral communication skills
  • Telephone Ethics
  • Neat and presentable – good personal grooming must be demonstrated
  • Must demonstrate social media savviness and ability to create content

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Deadline: December 31, 2020

Method of Application

Interested and qualified candidates should forward their CV to: recruitment@bellforteconsulting.com using the position as subject of email.

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