Front Desk / Customer Service Personnel at Integrated A2z Technologies

Front Desk / Customer Service Personnel at Integrated A2z Technologies

Integrated A2z Technologies (ia2ztech) is an IT firm that specializes in TRAINING, CONSULTING SERVICES, and SALES. Ia2ztech strives to provide high-quality technological business solutions with a concentrated focus on individuals and corporate establishments. Ia2ztech was incorporated in 2011, with offices in Ikeja, Lagos and Ogbomoso, Oyo state. The company presently have full-time professional staff and a couple of contract staff that are involved in special projects.

Front Desk / Customer Service Personnel

Job Type                          Full Time

Qualification                   BA/BSC/HND

Experience

Location                          Lagos

Job Field                        Administration

Job Description

  • Act as the point of contact between the manager and internal/external clients
  • Handle requests and queries appropriately
  • Telemarketing Job function
  • Answer all incoming calls and redirect them or log messages
  • Receive letters, packages etc. and distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.
  • Manage diary and schedule meetings and appointments
  • Check, sort and forward emails
  • Keep updated records and files
  • Answer questions and address complaints
  • Generate sales leads that develop into new customers
  • Identify and assess customers’ needs to achieve satisfaction
  • Take up other duties as assigned (travel arrangements, schedules etc.)
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Requirements

  • Proven experience as front desk representative or relevant position
  • Familiarity with office machines (e.g. scanner, printer etc.)
  • Knowledge of office management systems and procedures
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Up-to-date with latest office gadgets and applications
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Customer service orientation
  • Discretion and confidentiality

Qualification

  • HND / B.Sc Degree in any relevant field; additional qualifications will be a plus.

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Deadline: July 31, 2020

Method of Application

Interested and qualified candidates should send their CV and Cover Letter to: recruitment@ia2ztech.com using the “Job Title” as the subject of the mail.

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