Fresh Jobs at First Bank of Nigeria Limited

Fresh Jobs at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

Analyst, Third Party Application Support

Job Type                     Full Time

Qualification              BSC/BA/HND

Location                     Lagos

Job Unit                      ICT & Computer

Job Description

  • Provide operational support for all Third-Party applications within the Enterprise following IT global best practice and in line with First Bank Information Security standards.
  • Conduct proactive monitoring, operation and maintenance of applications to support business operations and ensure compliance to relevant regulatory and industry standards
  • Provide technical direction in the area of requirement definition, planning, coordination and implementation of applications
  • Ensure prompt and effective delivery of applications to users
  • Assist with application configurations and problem and incident management to ensure IT service continuity and supply
  • Provide support to all applications in production environment
  • Conduct event, fault and performance management
  • Contribute to routine application analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
  • Ensure all application issues are resolved and documented
  • Fulfil service requests and perform routine maintenance and support activities
  • Liaise with application vendors and local representatives for support and issues resolution
  • Assist in the preparation and documentation of processes and procedures for effective applications support and management
  • Ensure that new patches are tested and deployed in accordance with industry best practice
  • Escalate and track resolution of users’ issues arising from application usage to the appropriate vendors
  • Ensure that changes based on requests for change are well documented while applying change control procedures.
  • Identify trends of technical issues and their root cause and work with the application OEM to provide permanent resolution.
  • Monitor and ensure that issues logged against the team are promptly resolved and updated on the service request platform
  • Perform other duties as may be assigned by the Unit Head, Operation & Maintenance or Head, IT Operations & Infrastructure

Requirements

  • Minimum of a first degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc.
  • Post NYSC cognate experience.

Analyst, Application Support - Finacle Support

Job Type                   Full Time

Qualification             BSC/BA/HND

Location                     Lagos

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Job Unit                      ICT/Computer

Job Description

  • Provide operational support for all Core banking applications within the Enterprise following IT global best practice and in line with First Bank Information Security standards.
  • Conduct proactive monitoring, operation and maintenance of core banking applications (Nigeria and subsidiaries) for optimal performance and ensure compliance to relevant standards
  • Ensure prompt and effective delivery of applications to users
  • Manage the availability and optimal Performance of application configurations, problem and incident management to ensure IT service continuity and support
  • Collaborate with IT Application Solution developers and other stakeholders to ensure new applications/customizations meet the bank’s operational standard.
  • Participate in User review and User Acceptance Test to ensure changes to production meet operational standard
  • Collaborate with Information Security Operations Department to ensure that all the identified Core banking applications’ vulnerabilities are remediated appropriately
  • Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels
  • Ensure all application issues are resolved and root cause(s) are documented in accordance with Bank’s standard procedure
  • Fulfil service requests and perform routine maintenance and support activities
  • Participate in testing and exercising of the bank’s business continuity management of critical products and services as it relates to core applications
  • Assist in closure of all internal and external audit exceptions as it relates to all core applications
  • Regularly monitor, track and ensure that recommended patches from OEMs are tested and deployed up to date for core banking applications
  • Assist with the Planning, design and execution of agreed End of Month (EOM)/End of Half Year (EOHY)/End of Year (EOY)activities for Nigeria and subsidiaries
  • Generate team’s daily monitoring report
  • Collaborate and engage OEMs and vendors for regular review of escalation and resolution of issues logged/raised
  • Ensure issues logged on the service management platform are promptly resolved and closed to avoid breeches
  • Attend to users’ enquiries, requests and issues originating through telephone calls, emails and other approved workflows and documents (ITSR etc)
  • Update the team’s SOP with new and modified processes and activities
  • Ensure detailed documentation of manuals, job cards and other documents referenced in carrying out support activities

Requirements

  • Minimum of a first degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc.)
  • Post NYSC

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Analyst, IT Finance and Vendor Management

Job Type                   Full Time

Qualification             BSC/BA/HND

Location                     Lagos

Job Unit                      Finance/Computer

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Job Description

  • Contribute to managing financial accounting, billing, reporting, transaction processing and control activities across IT finances
  • Contribute to managing relationship with existing suppliers on a day to day basis including contract changes, issue and/or dispute resolution and contract termination
  • Assist with reconciling various accounts receivable and other balance sheet accounts:
    • Contribute to preparing, coordinating, and communicating monthly financial calendar close
  • Assist with monitoring IT budget and liase with IT unit heads to document and track IT spending
  • Assist with facilitating the selection of appropriate sourcing options to ensure delivery of quality solutions at a competitive price:
    • Maintain a preferred supplier list
  • Contribute to reporting IT financial performance, analyzing variance (budgeted costs versus actual costs) and support budget decision making
  • Assist with managing the operational relationship with suppliers
  • Participate in supplier selection, assist in setting selection criteria and potential suppliers’ evaluation
  • Assist with reviewing supplier performance against defined SLAs and OLAs
  • Raise service improvements when needed, manage issue and resolve disputes
  • Assist with managing relationship with suppliers to ensure the provision of specific resource / technical skills required to fix complex or severe incidents / problems
  • Ensure fulfillment of supplier’s responsibilities during exit period

Requirements

  • Minimum of a first degree or its equivalent in a business /IT related discipline
  • Post NYSC

Analyst End User Support

Job Type                   Full Time

Qualification             BSC/BA/HND

Location                     Lagos

Job Unit                      ICT & Computer

Job Description

  • Provide adequate first level support to users of computers, peripherals, networks and office automation systems
  • Perform daily service desk operations such as logging and capturing of user’s requests and providing first level incident and problem-solving support:
    • Escalate issues for resolution at appropriate levels
  • Monitor and track incidents reported to the service desk to the point of resolution
  • Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team:
    • Enforce IT service desk policies and procedures are enforced and adhered to
  • Assist with management of the Incident / problem database
  • Continuously monitor and report service levels to ensure responsiveness of IT to business

Requirements

  • Minimum of a first degree or its equivalent in a business /IT related discipline
  • Post NYSC

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Deadline: Not Specified

Method of Application

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