Fresh Jobs at Crowd Force

Fresh Jobs at Crowd Force

Crowd Force we are changing the narrative, building an ecosystem of 1 million merchants that will render penetrative market research and financial inclusion services to the billions of consumers in Africa and other emerging markets.

We use mobile technology and the largest agent network to help businesses, banks, digital wallets, multinational organization, NGO and government agencies reach the underserved population in the emerging market.

Customer Service Officer (Fintech)

Job Type                     Full Time

Qualification              BSC/BA/HND

Experience                 1 Years

Location                     Abuja

Job Unit                     Customer Care

Job Description

As Customer Service Officer, you will be responsible for interacting with our customers to provide and process information in response to inquiries, concerns and requests about our FinTech Unit within planned timelines, scope and with high quality. You will also be responsible for resolving possible issues our customers may face while using our FinTech Unit. Ultimately, you will work with a team of smart professionals to give our customers a positively memorable experience.

Responsibilities

  • Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe.
  • Provide accurate, valid and complete information by using the approved methods/tools.

  • Communicate complex issues to appropriate service owners or department to determine and recommend appropriate courses of action.

  • Effectively manage calls (incoming and outgoing).

  • Identify and assess customer needs to ensure satisfaction.

  • Keep records of customer interactions, process customer accounts and file documents.

  • Ensure all information management systems are constantly updated and accurate.

  • Keeping records of interactions with customers, process accounts and file documents of customers.

  • Follow communication procedures, guidelines and policies.

  • Record all enquiries and complaints of customers.
  • Capture and disseminate business and technical information.

  • Create and manage customer database.

  • Undertake Customer and Product Surveys.

  • Prepare and submit reports on weekly basis.

Requirements

  • A minimum of a B.Sc. / HND / BA degree is a must.

  • Other higher/ relevant qualification(s) will be an advantage.

  • A minimum of 1-year work experience in a similar role is a must.

  • Previous experience in the fintech industry will be a very strong advantage.

  • Call/contact center experience will be a strong advantage.

  • Excellent verbal and written communication skills.

  • Creativity and adaptability.

  • Computer Proficiency is a must, most especially in Office suite products (Word, Excel, Outlook & PowerPoint).

  • Ability to pay attention to details and excellent reporting skill.

  • Ability to work remotely with minimal supervision

  • Excellent interpersonal and relationship building skills

  • Good customer service orientation

  • Solid organizational skills, multitasking and time-management.

No. of Slots: 4

Job Type: Contract (with possibility of being absorbed).

Customer Service Team Lead (Fintech)

Job Type                   Full Time

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Qualification             BSC/BA/HND

Experience                 4 Years

Location                     Abuja

Job Unit                      Customer Care

Job Description

Job Purpose

As Customer Service Team Lead, you will be responsible for leading our team of exceptional Customer Service Professionals to ensure that our customers’ queries are resolved within planned timelines, scope and with high quality. Ultimately, you will lead a team of smart professionals to give our customers a positively memorable experience.

Responsibilities

  • Sets clear objectives and plans, and monitors progress and measures results to deliver agreed outcomes or organisational goals.

  • Ensure all risks to the product delivery are reported to Operations Manager.

  • Pro-actively seek out business and process improvement opportunities.

  • Ensure implementation of policies and practices.

  • Review all operational incidents to reduce risk for the business.

  • Assist in training junior Customer Service Representatives.

  • Provide guidance to direct reports, and others as required, to develop and maintain a motivated, engaged and customer focused team.
  • Help build positive relations within the team and external parties.

  • Provide accurate, valid and complete information by using the approved methods/tools.

  • Communicate complex issues to appropriate service owners or department to determine and recommend appropriate courses of action.

  • Identify and assess customer needs to ensure satisfaction.

  • Ensure all information management systems are constantly updated and accurate.

  • Keeping records of interactions with customers, process accounts and file documents of customers.

  • Follow communication procedures, guidelines and policies.

  • Capture and disseminate business and technical information.
  • Undertake Customer and Product Surveys.

  •  Prepare and submit reports on weekly basis.

Requirements

  • A minimum of a B.Sc. / HND / BA degree is a must.

  • Other higher/ relevant qualification(s) will be an advantage.

  •  A minimum of 4-years work experience in a similar role is a must.

  •  Previous experience in the fintech industry will be a very strong advantage.

  •  Call/contact center experience will be a strong advantage.

  •  Previous experience in a supervisory or leadership role is a strong advantage.

  • Excellent verbal and written communication skills.

  • Leadership, Creativity and adaptability skills are a must.

  • Computer Proficiency is a must, most especially in Office suite products (Word, Excel, Outlook & PowerPoint).

  • Ability to pay attention to details and excellent reporting skill.

  • Ability to work remotely with minimal supervision.

  • Excellent interpersonal and relationship building skills.

  • Good customer service orientation.

  • Solid organizational skills, multitasking and time-management.

No. of Slots: 4

Join any of these WhatsApp Groups to get  job/scholarship update on WhatsApp

Data Analytics Specialist

Job Type                   Full Time

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Qualification             BSC/BA/HND

Experience                 3 Years

Location                     Abuja

Job Unit                      ICT/Computer

Job Description

Job Purpose

As a Data Analytics Specialist you will be responsible for developing information driven insights to help identify trends and opportunities and provide solutions based on these insights. You will work closely with our Fintech Team to extract meaning from complex data relationships. You will provide in depth analysis of Data using Data Mining and profiling techniques to help in understanding trends, patterns and predict future needs.

Responsibilities

  • Analyse and prepare report of collated data for our Fintech Unit.

  • Effectively set up and maintain automated data processes.

  • Monitor and audit data quality for and before dissemination.

  • Manipulate, analyse and interprets complex data sets relating to the employer’s business.

  • Create data dashboards, graphs and visualisations.

  • Utilize data models to generate profiles that allow company to customize service offerings.

  • Provides training support for the use of new reports and tools.

  • Assist with data gathering strategies to ensure alignment with corporate goals and objectives.

  • Identifies new opportunities for data gathering to fill gaps in existing models and/or enhance models in order to drive higher levels of performance throughout the organization.

  • Assists in other duties as required.

Requirements

  • A degree in Data Science, Computer Science, Statistics, Mathematics, Economics or any other relevant field.

  • A minimum of 3 years’ previous experience in Data Analysis.

  • Knowledge of data analysis tools and other relational databases like MS Access.

  • Knowledge of data dashboard design and development using Power BI, Tableau and Excel Power view.

    or other dashboard development /visualisation tools.

  • Knowledge of other reporting tools.

  • Knowledge of data modelling, data cleansing, and data enrichment techniques.

  • Previous experience in the fintech industry will be a very strong advantage.

  • Ability to work remotely with minimal supervision.

Do not miss any Jobs/Scholarships updates, so you stay updated.

Deadline: October 21, 2020

Method of Application

Interested and qualified candidates should send an updated copy of their resume & a letter of interest to careers@crowdforce.io using the job title as the subject of the mail

Only candidates who meet the stated requirements will be shortlisted.

Do not miss any job posting updates, Join our Social Media handles to get the latest information and all the Basic tips of applying for jobs. 

Receive Notifications on: Whatsapp: Jobs Update, Telegram: Jobs Update, Facebook: Jobs Update, Twitter: Jobs Update 

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