Customer Success Personnel at RetailPoint Solutions Limited

Customer Success Personnel at RetailPoint Solutions Limited

RetailPoint Solutions Limited provides and deploys Point of Sale (POS) Solutions for businesses using various POS Product lines.

We deploy POS solutions using various product lines from Cash Registers to advanced Touch Screen POS systems. 

Customer Success Personnel

Job Type                          Full Time

Qualification                   BA/BSC/HND

Experience                     2 Years

Location                          Lagos

Job Field                        Customer Care

Job Description

  • Act as Goto Person between customers and the company as it relates to Service (Sales and Technical).
  • Provide technical support services to customers.
  • Develop and sustain customer’s loyalty.
  • Work with various Team Leads to address customer issues.
  • Follow up on customers inquiries.
  • Follow up and improve on boarding process on customer projects.
  • Manage our Customer Support Channels.
  • Liaise with Technical support and sales team to ensure customer’s satisfaction.

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Requirements

  • A good Degree in Computer Science related discipline, Computer Engineering, Project Management or its related course from a recognized university / polytechnic.
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Work Experience:

  • Candidates should have minimum two (2) years work experience in Customer success and Technical support.

Professional Skills:
The ideal candidate should:

  • Must be customer-centric
  • Must be IT savvy.
  • Must have worked as a managerial staff or team lead
  • Have Technical skills
  • Be customer friendly
  • Proven knowledge of Project Management
  • Be creative and innovative
  • Have team working skills
  • Excellent written and verbal communication.
  • Good listening skills.

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Deadline: October 21, 2020

Method of Application

Interested and qualified candidates should send their CV and Cover Letter to: omoye@retailpos.com.ng using the Job Title as the subject of the mail.

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