Customer Success Personnel at RetailPoint Solutions Limited

Customer Success Personnel at RetailPoint Solutions Limited

RetailPoint Solutions Limited an ICT company is a Point Of Sale Integrator. We deploy POS solutions using various product lines from Cash Registers to advanced Touch Screen POS systems.

Customer Success Personnel

Job Type                          Full Time

Qualification                   BA/BSC/HND

Experience                      2 Years

Location                          Abuja

Job Field                        Customer Care

Job Description

Details

  • We are looking for an experienced Customer success personnel with Technical support and project management skills.

Responsibilities

  • Act as Goto Person between customers and the company as it relates to After Sales Service (Sales and Technical).
  • Provide first tier technical support services to customers.
  • Develop and sustain customer’s loyalty.
  • Work with various Team Leads to address customer issues.
  • Follow up on customers inquiries and issue resolution.
  • Follow up and improve on boarding process on customer projects.
  • Manage our Customer Support Channels.
  • Liaise with Technical support and sales team to ensure customer’s satisfaction.

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Requirements

  • A good degree in Computer Science related discipline, Computer Engineering, Project Management or its related course from a recognized university/ polytechnic.

Professional Skills
The ideal candidate should:

  • Must be customer-centric
  • Must be IT savvy.
  • Must have worked as a managerial staff or team lead
  • Have Technical skills
  • Be customer friendly
  • Proven knowledge of Project Management
  • Be creative and innovative.
  • Have team working skills.
  • Excellent written and verbal communication.
  • Good listening skills

Work Experience:

  • Candidates should have minimum two (2) years work experience in Customer success and Technical support.

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Deadline: March 31, 2021

Method of Application

Interested and qualified candidates should forward their CV and cover letter to: omoye@retailpos.com.ng with the job title as subject matter

Note: Only candidates in Abuja should apply.

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