RetailPoint Solutions Limited an ICT company is a Point Of Sale Integrator. We deploy POS solutions using various product lines from Cash Registers to advanced Touch Screen POS systems.
Customer Success Personnel
Job Type Full Time
Experience 2 Years
Job Field Customer Care
- We are looking for an experienced Customer success personnel with Technical support and project management skills.
- Act as Goto Person between customers and the company as it relates to After Sales Service (Sales and Technical).
- Provide first tier technical support services to customers.
- Develop and sustain customer’s loyalty.
- Work with various Team Leads to address customer issues.
- Follow up on customers inquiries and issue resolution.
- Follow up and improve on boarding process on customer projects.
- Manage our Customer Support Channels.
- Liaise with Technical support and sales team to ensure customer’s satisfaction.
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- A good degree in Computer Science related discipline, Computer Engineering, Project Management or its related course from a recognized university/ polytechnic.
The ideal candidate should:
- Must be customer-centric
- Must be IT savvy.
- Must have worked as a managerial staff or team lead
- Have Technical skills
- Be customer friendly
- Proven knowledge of Project Management
- Be creative and innovative.
- Have team working skills.
- Excellent written and verbal communication.
- Good listening skills
- Candidates should have minimum two (2) years work experience in Customer success and Technical support.
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Deadline: March 31, 2021
Method of Application
Interested and qualified candidates should forward their CV and cover letter to: firstname.lastname@example.org with the job title as subject matter
Note: Only candidates in Abuja should apply.