Customer Service Support Staff at Work Place Centre Limited
Work Place Centre Limited is a World Class Skills Development and HR / ICT Consulting Services organisation that adds significant value to our clients and society.
Customer Service Support Staff
Job Type Full Time
Qualification BA/BSC/HND
Experience
Location Lagos
Job Field Customer Care
Job Description
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
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- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
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Deadline: December 15, 2020
Method of Application
Interested and qualified candidates should forward their CV to: careers@workplacecentre.com using the position as subject of email.
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