ConSol Limited , is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.
Customer Service Representative (English, Igbo, Yoruba & Hausa)
Job Type Full Time
Qualification BA/BSC/HND, OND
Experience 1 – 3 Years
Job Field Customer Care
- Handle customer complaints or enquiries via telephone, emails, chats or text messages.
- Provide customers with needed information and support
- Make outbound calls.
- Receive inbound calls
- Ensure that customers/callers are satisfied.
- Gather information from customers.
- Consistently ensure call(outbound/inbound) quality
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle high volume of calls
- Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
- Adherence to call script and call centre policies.
- Compile reports.
- andidates should possess a Bachelor’s degree / HND / OND
- Minimum of 1-3 years relevant work experience.
- Working knowledge of appropriate CRM software and understanding of the Contact center industry.
- Application Closing Date
Only applicants living within the following axis will be considered:
- Oshodi / Ilupeju / Mushin
- Ilasa / Cele / Isolo / Okota / Ajegunle
- Gbagada / Bariga / Somolu / Oworoshoki / Anthony
- Yaba / Onipanu / Palmgroove / Fadeyi
- Ojota / Ogudu / Ketu.
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