Customer Service Representative (English, Igbo, Yoruba & Hausa) at ConSol Limited

Customer Service Representative (English, Igbo, Yoruba & Hausa) at ConSol Limited

ConSol Limited , is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.

Customer Service Representative (English, Igbo, Yoruba & Hausa)

Job Type                          Full Time

Qualification                   BA/BSC/HND, OND

Experience                     1 – 3 Years

Location                          Lagos

Job Field                        Customer Care

Job Description

  • Handle customer complaints or enquiries via telephone, emails, chats or text messages.
  • Provide customers with needed information and support
  • Make outbound calls.
  • Receive inbound calls
  • Ensure that customers/callers are satisfied.
  • Gather information from customers.
  • Consistently ensure call(outbound/inbound) quality
  • Contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.
  • Promote good listening skills.
  • Manage length of calls.
  • Utilize computer technology to handle high volume of calls
  • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
  • Adherence to call script and call centre policies.
  • Compile reports.

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Requirements

  • andidates should possess a Bachelor’s degree / HND / OND
  • Minimum of 1-3 years relevant work experience.
  • Working knowledge of appropriate CRM software and understanding of the Contact center industry.
  • Application Closing Date

Only applicants living within the following axis will be considered:

  • Oshodi / Ilupeju / Mushin
  • Ilasa / Cele / Isolo / Okota / Ajegunle
  • Gbagada / Bariga / Somolu / Oworoshoki / Anthony
  • Yaba / Onipanu / Palmgroove / Fadeyi
  • Surulere
  • Maryland
  • Ojota / Ogudu / Ketu.

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