Customer Service Representative at Decor Hub Nigeria
Decor Hub Nigeria is Nigeria’s largest online store for furniture, decor, appliance, lighting, cookware and more. DecorhubNG.com is an online destination for all thing home and garden. Our goal is to help people find the perfect home products to furnish their home with ease and at the right price. Our Vision To be the largest platform in Africa for all things home.
Our Mission To be the leading partner in the creation of a comfortable home simplifying the home shopping experience allowing people find all they need to furnish their home and garden at the right price whilst ensuring superior customer service and support.
Customer Service Representative
Job Type Full Time
Qualification BA/BSC/HND, OND
Experience
Location Lagos
Job Field Customer Care
Job Description
- We are hiring a Customer Service Representative to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- We are hiring a Customer Service Representative to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
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Requirements
- OND, HND, B.Sc. in any discipline
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
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Deadline: June 27, 2020
Method of Application
Interested and qualified candidates should send their CV to: careers@decorhubng.com using the “Job title” as subject of the email.
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