ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.
Customer Service Representative
Job Type Full Time
Qualification BA/BSC/HND, OND
Experience 0 – 2
Job Field Customer Care
- Handle customer complaints or enquiries via telephone, emails or text messages.
- Provide customers with needed information and support
- Make outbound calls.
- Receive inbound calls
- Ensure that customers/callers are satisfied.
- Gather information from customers.
- Consistently ensure call (outbound/inbound) quality
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle high volume of calls
- Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
- Adherence to call script and call centre policies.
- Compile reports.
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- Minimum of ND in Mass Communications or any related field.
- Relevant Contact centre operations certification
- Minimum of 0-2 years relevant work experience a the Contact Centre
- Working knowledge of appropriate CRM software and understanding of the Contact center industry.
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Deadline: October 2, 2020
Method of Application
Interested and qualified candidates should send their CV in MS Word format to: firstname.lastname@example.org using the “Job Title” as the subject of the email.