Customer Service Representative at ConSol Limited

Customer Service Representative at ConSol Limited

ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria. 

Customer Service Representative

Job Type                          Full Time

Qualification                   BA/BSC/HND, OND

Experience                       0 – 2

Location                          Lagos

Job Field                        Customer Care

Job Description

  • Handle customer complaints or enquiries via telephone, emails or text messages.
  • Provide customers with needed information and support
  • Make outbound calls.
  • Receive inbound calls
  • Ensure that customers/callers are satisfied.
  • Gather information from customers.
  • Consistently ensure call (outbound/inbound) quality
  • Contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.
  • Promote good listening skills.
  • Manage length of calls.
  • Utilize computer technology to handle high volume of calls
  • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
  • Adherence to call script and call centre policies.
  • Compile reports.

Join any of these WhatsApp Groups to get  job/scholarship update on WhatsApp

READ ALSO:  Retail Sales Representative at Fadac Resources

Requirements

  • Minimum of ND in Mass Communications or any related field.

Professional Qualification:

  • Relevant Contact centre operations certification

Experience:

  • Minimum of 0-2 years relevant work experience a the Contact Centre
  • Working knowledge of appropriate CRM software and understanding of the Contact center industry.

Do not miss any Jobs/Scholarships updates, so you stay updated.

Deadline: October 2, 2020

Method of Application

Interested and qualified candidates should send their CV in MS Word format to: apply@consollimited.com using the “Job Title” as the subject of the email.

Do not miss any job posting updates, Join our Social Media handles to get the latest information and all the Basic tips of applying for jobs. 

Receive Notifications on: Whatsapp: Jobs Update, Telegram: Jobs Update, Facebook: Jobs Update, Twitter: Jobs Update 

Spread the love
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  

NYSCofficial

Leave a Reply

Your email address will not be published. Required fields are marked *