Customer Service Manager at Proten International

Customer Service Manager at Proten International

Proten International is an international Human Capital Development firm that offers a wide range of Training, Coaching and Consulting services to individuals, small businesses and corporate and governmental organisations. Our client base spreads across Europe and Africa with head offices in London, United Kingdom and Lagos, Nigeria. Human Capital is undoubtedly one of the most important elements of success in any organisation today. Developing human capital requires creating and cultivating environments in which human beings can rapidly learn and apply new ideas, competencies, skills, behaviours and attitudes.

Proten International assists organisations across Europe and Africa in providing opportunities for people to create shared understanding, explore new ideas and apply them. The tools for creating these opportunities include training, facilitation, coaching and consulting. Our focus is to create an enabling environment for businesses and organisations to start – up and thrive through a range of business development services.

Customer Service Manager

Job Type                          Full Time

Qualification                   BA/BSC/HND

Experience                      3 Years

Location                          Lagos

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Job Field                        Customer Care

Job Description

  • Delivering a comprehensive service to inquiring customers
  • Managing Customers account (Key account management)
  • Keeping a record of customers interaction and details of action taken
  • Managing a large number of incoming calls and emails
  • Delivering a comprehensive service to inquiring customers
  • Organize and participate in events to build community and boost brand awareness
  • Relay community feedback to relevant internal stakeholders.
  • Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.
  • Devise and implement community communication initiatives.

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Requirements

  • Bachelor’s Degree qualification
  • At least 3 years of prior relevant experience
  • Absolute discretion and confidentiality
  • Maturity, character and cultural intelligence
  • Drive and ability to work with minimal supervision
  • Excellent spoken and written communication
  • Intellect & thirst for knowledge
  • Computer literacy is a MUST
  • Attention to detail and ability to keep accurate records & documentation
  • Good relationship skills and ability to communicate effectively via online channels.

Remuneration

  • Competitive salary
  • Health benefits
  • Housing allowance a year after confirmation
  • Laptop, phone and internet allowance
  • Out-of-station costs will be covered.
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Deadline: December 18, 2020

Method of Application

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