Customer Service / Call Center Representative at Ngcom Network Solutions

Customer Service / Call Center Representative at Ngcom Network Solutions

Ngcom Network Solutions.We provide hassle free and inexpensive solutions for your Internet, and home/office phone needs.Ngcom Network Solutions is one of the best internet service provider in Nigeria, providing UNLIMITED INTERNET service for both Home and Cooperate users in Lagos, Port Harcourt, Abuja and Warri. At NGCOM we are committed to keeping our customers happy

Customer Service / Call Center Representative

Job Type                          Full Time

Qualification                   

Experience

Location                          Lagos

Job Field                        Customer Care

Job Description

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Meet personal/team qualitative and quantitative targets.

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Deadline: July 5, 2020

Method of Application

Interested and qualified candidates should forward their CV to: ngrecruit17@gmail.com using the position as subject of email.

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