Customer Researcher at Dwelli

Customer Researcher at Dwelli

Dwelli is a bathroom furniture e-commerce, where you can choose the best furniture or finishing solution that best matches your precious living space. More than 6000 Made in Italy products to furnish your bathroom with the unmistakable Italian design Our team is always looking for Italian brands (and not) to be included in our catalog, selected to make you choose the best of bathroom design. Dwelli is a young and prepared reality: our team is made up of under 30s, sharing the passion for online sales. The leading figure is Giandomenico, who with his experience, helps the customer to purchase, creating a personalized quote. Dwelli is always looking for partners that guarantee the best service to our customers. We reach every part of the world, looking for the safest and most economical solution. Each shipment is always provided with insurance coverage, without additional costs.

Customer Researcher

Job Type                     

Qualification              BSC/BA/HND,

Location                     Lagos

Job Unit                     Research

Job Description

Dwelli is looking for a capable Customer Researcher to join our team and conduct research with a wide range of customer segments in Lagos.  Your role will be to answer questions across all phases of customer understanding for our product and service design. You will have the opportunity to develop and apply your research skills, employing methodologies such as Ethnography, Surveys, Interviews, Observation, Human Centered Design and more.

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Your research, analysis, and clearly articulated customer insights will ensure that our team sees the world through our customers’ eyes. 


  • Design and facilitate research, including recruiting participants for interviews and surveys

  • Perform customer research, including remote and immersive in-person research

  • Perform quick but thorough analysis in order to uncover insightful and actionable results

  • Be a storyteller – deliver insights both verbally and visually in a way that generates emotion and engagement from others

  • Produce result summaries, personas, journey and opportunity maps, and when appropriate, make suggestions for improving product or service designs.

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  • Very engaging and social, inclusive of others. Enthusiastic and optimistic communicator

  • Great at reading people, building rapport quickly, persuading and motivating others.

  • Driven: impatient, urgent, and quick to demand results from self and others

  • Resilient: comfortable with change, pressure, and the drive to move forward faster

  • Collaborative: always ready to help out, sincere, altruistic, candid, amiable

  • Curious: imaginative, open minded, experimental, creative conceptual problem-solver, willing to consider new ideas

  • Organized: engaged intensively in detail, process, structure, and follow-through. 

  • Reliable: able to conduct work independently, under the guidance of our experienced leadership

  • Excited to learn, grow and improve your craft of customer research

  • Experienced in moderating user or customer interviews and/or usability testing

  • Experienced in applying a variety of research methods including interviews, field research, surveys, diary studies and usability studies

  • Familiarity with all aspects of research (study design, recruiting, moderation, analysis, reporting)

  • At least 1 year of experience in Customer Research or Human Centered Design

  • A graduate of a BA/BS degree in Anthropology, Human Factors, Psychology, Marketing, Human-Computer Interaction, Product Design, or other related fields or have equivalent practical experience

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Bonus points for any of the following:

  • High-growth startup experience

  • English translation experience

  • GIS – geographic information systems mapping experience

  • Advanced data analysis and visualization experience

  • Professional photography experience

  • Passion for food and cooking

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Deadline: March 13, 2020

Method of Application

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