Customer Intelligence Analyst at Innovectives LLC

Customer Intelligence Analyst at Innovectives LLC

Innovectives LLC an integrated fintech company, is a MasterCard Payment Facilitator, licensed Agent Banking Services Provider, interbank Payment Aggregator as a well as a certified mobile Point of Sale solution provider. Innovectives facilitates digital, mobile and e-payment payment services such as Customer-to-Customer [C2C] Business-to- Business [B2B], Business-to-customer [B2C], Customer-to-Business [C2B], Business-to-Government [B2G], Government-to-Citizen [G2C] transactions across Africa.

Customer Intelligence Analyst

Job Type                     Full Time

Qualification              BSC/BA/HND

Experience                3 Years

Location                     Lagos

Job Unit                     ICT/Computer

Job Description

  • Analyze large amounts of information to discover trends and patterns
  • Define Data Governance Standards within the Organization
  • Aid in the realignment of all Data goals within the Organization
  • Drive improved data quality for effective analytics and decision making
  • Develop Data Models for the Organization
  • Evaluate Data Models and Physical Databases for variances and discrepancies
  • Build Predictive models and Machine learning algorithms
  • Ensure Quality Data for regulatory purposes
  • Drive Customer Feedback Management within the Organization
  • Preparation of Reports and presentation of information using data Visualization techniques
  • Analyze Customer Performance and Provide insights
  • Evaluate and analyze user experience processes and provide guidance on improvement across various touch points
  • Drives discussion of key metrics with interpretation, hypothesis and proposes action
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Requirements

  • Candidate should have 3 years cognate experience working in a similar role.
  • Must have strong knowledge of data analysis, data management and business intelligence reporting using excel
  • You must be skilled at analysing customer feedback metrics and handling displeased customers.

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Deadline: April 10, 2020

Method of Application

Interested and qualified candidates should send their CV to: buildacareer@innovectives.com using the “Job Title” as the subject of the email.

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