Contact Centre Agents at ConSol Limited

Contact Centre Agents at ConSol Limited

ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.

Contact Centre Agent

Job Type                          Full Time

Qualification                   OND

Experience                     3 Years

Location                          Lagos

Job Field                        Customer Care

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Requirements

  • Minimum of ND in Mass Communications or any related field.

Job Requirements:

  • Handle customer complaints or enquiries via telephone, emails, chats or text messages.
  • Provide customers with needed information and support
  • Make outbound calls.
  • Receive inbound calls
  • Ensure that customers/callers are satisfied.
  • Gather information from customers.
  • Consistently ensure call(outbound/inbound) quality
  • Contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.
  • Promote good listening skills.
  • Manage length of calls.
  • Utilize computer technology to handle high volume of calls
  • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
  • Adherence to call script and call centre policies.
  • Compile reports.
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Experience:

  • Minimum of 0-3 years relevant work experience.
  • Working knowledge of appropriate CRM software and understanding of the Contact center industry.

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Deadline: April 30, 2021

Method of Application

Interested and qualified candidates should send their CV in an MS Word format to: apply@consollimited.com using the “Job Title” as the subject of the email. e.g “Contact Centre Agent”

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