ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.
Contact Centre Agent
Job Type Full Time
Experience 3 Years
Job Field Customer Care
- Minimum of ND in Mass Communications or any related field.
- Handle customer complaints or enquiries via telephone, emails, chats or text messages.
- Provide customers with needed information and support
- Make outbound calls.
- Receive inbound calls
- Ensure that customers/callers are satisfied.
- Gather information from customers.
- Consistently ensure call(outbound/inbound) quality
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle high volume of calls
- Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
- Adherence to call script and call centre policies.
- Compile reports.
- Minimum of 0-3 years relevant work experience.
- Working knowledge of appropriate CRM software and understanding of the Contact center industry.
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Deadline: April 30, 2021
Method of Application
Interested and qualified candidates should send their CV in an MS Word format to: firstname.lastname@example.org using the “Job Title” as the subject of the email. e.g “Contact Centre Agent”