Gatatransport Limited is an innovative transport investment company founded to provide the best road transport service to the Nigerian people. We are currently running a taxi fleet on Uber, Bolt among other ride-sharing (e-hailing) platforms. We have been managing risks associated with transportation business in partnership with Leadway Assurance Company Limited through various comprehensive insurance covers for all our assets currently in operation.
Client Service Representative
Job Type Full Time
Job Field Customer Care
- We are looking to hire a Client Service Representative that will engage our customers, hold conversations to understand client needs and goals, ask questions to clarify requests/concerns and take necessary actions to respond in a timely manner, while escalating client requests to the appropriate parties within the organization.
- The ideal candidate for this position must have a positive attitude, charming charisma and keep a friendly but professional demeanour at all times while attending to customers.
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Available to attend to customer needs at all times
- Complete sales transactions and ensure conversions
- Ensure issue resolution and follow-up with clients to ensure satisfaction
- Monitor customer complaints on social media and reach out to provide assistance.
- Bachelor’s degree in Communications, Marketing or any other related field
- Excellent communication and conversion skills
- Previous Customer Service or Sales experience will be an added advantage
- Must be female and reside on Lekki/Ajah axis for proximity to work.
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