Client Service Officer at CallphoneNG

Client Service Officer at CallphoneNG

are an integrated payment solutions company, driven by innovative technology and systems to provide a wide range of value-added services to customers. With leading edge technology, an experienced and well-equipped service team and world class VAS solutions, Callphone Limited are perfectly suited for the market requirements and needs. 

Client Service Officer

Job Type                          Full Time

Qualification                   OND

Experience                     1 – 2 Years

Location                          Lagos

Job Field                        Customer Care

Job Description

  • Provide client support services in accurate and timely fashion.
  • Maintain high level of professionalism and competence in every client interaction.
  • Build positive and productive relationships with clients.
  • Make frequent client calls and visits to strengthen client relationships.
  • Analyze and resolve service issues promptly.
  • Inform management about complex client issues and resolutions.
  • Maintain client focused working environment for team.
  • Work in compliance with company policies and procedures.
  • Identify and develop new business opportunities with client contacts.
  • Utilize effective problem solving and time management skills in client service operations.
  • Assist in risk assessment and mitigation activities.
  • Develop process improvements to enhance service efficiency and effectiveness.
  • Provide assistance to less experienced staffs when needed.
  • Attend educational trainings and workshops for professional growth.
  • Provide support in new product development and enhancement activities.
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Requirements

  • Candidates should possess an OND qualification with 1-2 years work experience.

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Deadline: Not Specified

Method of Application

Interested and qualified candidates should send their CV to: olasekan@callphoneng.com using the Job Title as the subject of the e-mail.

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