Client Service Executive at StreSERT Services Limited

Client Service Executive at StreSERT Services Limited

StreSERT Services Limited is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved. Critically, we evaluate issues as they impact your business, and consequently deploy the appropriate skills and competencies to proffer the needed solutions.

Our Brand Driver At StreSERT, we believe that living by a set of core values help define the true measure of a company; they guide the way we treat each other and how we make business decisions, regardless of time, situation or person. They are the very essence of our company culture; the soul of our company. Ours is about building an organisation that has purpose, focus and alignment, which lives its values every day and creates an environment that allows employees to grow and to produce superior results. Our Vision: To be the preferred Human Resources and Integrated Enterprise Solutions provider.

Client Service Executive

Job Type                          Full Time

Qualification                   BA/BSC/HND

Experience                    2 Years

Location                          Lagos

Job Field                        Customer Care

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Job Description

The ideal candidate will act as the first point of contact on behalf of the company with clients; Serve visitors by greeting, welcoming, and directing clients appropriately; notifies company personnel of visitors’ arrival; Maintains security and telecommunications system.

Detailed Job Duties:

  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Directs visitors to the appropriate sections.
  • Maintains security by following procedures; monitoring logbook; issuing visitor badges.
  • Maintains a professional work environment and administrative support.
  • Maintains telecommunication system by following manufacturer’s instructions for house phone and console operation.
  • Maintains safe and clean waiting area by complying with procedures, rules, and regulations.
  • Schedule and maintain appointments diary.
  • Coordinate incoming and outgoing mails, packages, and deliveries.
  • Supply information regarding the organization, products, services and policies to clients on enquiry.
  • Deals with compliant tactfully, calmly and politely
  • Reports and document issues for resolutions.
  • Inform line manager adequate information when the need arises.
  • Other key functions are Supervisor support, office harmony, crisis handling, office morale, customer service.
  • Any other duty as assigned from time to time.

Desired Qualities:

The ideal candidate should have superior organizational skills; be self-motivated; resourceful; detail-oriented; energetic; have an excellent communication and interpersonal skills; have the ability to prioritize and handle multiple client/project queries at a time.

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Requirements

  • Bsc/HND/OND.
  • Must possess Telephony Skills, Good Verbal Communication, Multitasking Skills, Good Administrative Skills, Microsoft Office Skills and Listening Skills. Professionalism, Customer Focus, Organising, Informing, and Pressure Handling abilities are very essential.
  • Must have a minimum of 2 years experience as a customer service/client officer Post NYSC for higher degree holders and a minimum of 3 years for OND holders.

Salary, Work day

N50, 000 NET monthly. Other benefit includes HMO, Pension remittance, Leave allowance

Work Days: Monday – Friday

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Deadline: February 1, 2021

Method of Application

FORWARD PASSPORT PHOTO AND CVs to ‘recruitment@stresertservices.com’ using ‘Service Executive’ as subject of mail

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