Chief Administrative Officer at CITIBANK

Chief Administrative Officer at CITIBANK

Citibank has been doing business in Nigeria since 1984. The bank formerly operated under the name Nigeria International Bank Limited, but was renamed to Citibank Nigeria Limited (Citi Nigeria) in 2008 to fully align with Citi’s global brand and identity. The bank has a strategic business focus in Nigeria specializing mainly in Corporate Banking and servicing mostly corporate clients. Citi Nigeria offers a broad range of services, including global transaction services, sales and trading, corporate finance and investment banking services to corporate and commercial customers, financial institutions (including other banks) and public sector organizations. Within the industry, Citi is known for its innovation as it has successfully leveraged its global network and extensive knowledge base to offer its Nigerian clients innovative products and services. Businesses The bank offers a broad range of services, including transaction services, sales and trading, corporate finance and investment banking services to corporate and commercial customers, financial institutions (including other banks) and public sector organizations.

Chief Administrative Officer, Sub-Saharan Africa (SSA) Cluster

Job Type                          Full Time

Qualification                   BA/BSC/HND


Location                         Lagos

Job Field                        Administration

Job Description

To support the cluster head in managing the overall franchise risk, controls, governance and strategy for the Sub-Saharan cluster.

Job Background / context

  • The SSA cluster spans 12 presence countries and 23 NPCs in the Region and covers Citi’s institutional businesses.
  • The CAO for the cluster will be based in Lagos Nigeria and will lead/drive specific initiatives such as ensuring safety and soundness, new markets/business entry, process re-engineering, risk management and talent development.
  • The position will work closely with all local and regional Product and Functional areas that engage with SSA cluster in addition to the EMEA EM CAO. The SSA CAO will also manage all projects initiated by the cluster head. The position will have a matrix reporting line to the EMEA EM CAO.
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Key Responsibilities
Franchise Risk and Controls:

  • Work with Finance, Compliance, Products and Coverage groups in coordination with Country BRCCs to ensure that all countries have a strong, consistent and focused control and business ethics environment.
  • Focus on ensuring strong and consistent corporate governance standards in all countries
  • Provide support and guidance on audit preparation (IA and Regulatory)
  • Project manage specific risk and controls related projects
  • As required, support cluster heads on all regional control and governance committees
  • As required, meet with local regulators on franchise issues


  • Support the cluster head in outlining country and product strategy for the cluster and then lead the execution of the same
  • Project manage new market entry/exit processes
  • Lead strategic re-engineering projects (e.g. Simplification)
  • Manage the process around competitive intelligence (e.g. market size, competition footprint, P&L etc.)


  • Participate in talent process and MA Steering Committee and work with cluster HR on strategic HR issues (e.g. Compensation, promotions, VOE, Localization etc.)
  • Manage scorecard process for CCOs
  • Oversight of OICG HC population

Events and Senior travel:

  • Work with CCOs and GPA to organize and manage senior visits to the cluster

Development Value:

  • The position provides a very wide scope of activities and geographic coverage with frequent interaction with senior management of all product, coverage and functional lines.
  • In addition to this exposure, the position provides learning opportunities for leadership across a diverse set of countries with a wide range of management challenges.

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  • Graduate / Post Graduate Degree in Finance/ Banking/ Economics.

Knowledge / Experience:

  • Strong knowledge of Citi’s products and services and target customer base
  • Experience in geographic management including business process management
  • Extensive experience within the Financial Services industry
  • Matrix understanding
  • Strategic agility
  • Managing stakeholders at all levels
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  • Effective communication and presentation / public speaking skills
  • Strong project manager
  • Strategic Business thinker, highly developed problem analysis and solution skills
  • Leadership and management of complex and operational functions
  • Strong organisational and follow-up skills and the ability to multi-task effectively in a high-volume environment.
  • Proven Relationship Manager; the ability to build and foster long-standing relationships amongst the senior leadership team, creating synergies and influencing change
  • Adaptable; the ability to work in an environment where priorities are frequently changing
  • Execution skills, seeks closure.


  • Leadership (including team building, creativity, flexibility, initiative and motivation as well as the ability to manage diverse teams);
  • Execution skills (Quick thinker who can take strategic decisions to implementation, ability to prioritize; analytical thinking and attention to detail);
  • Ability to handle pressure; strong interpersonal skills required for frequent multi-level interaction; must be excited to travel and experience MENA & SSA;
  • Strong negotiation skills and numeric / computing skills
  • Valuing Diversity: Demonstrates an appreciation of a diverse workforce and the ability to identify cultural nuances
  • Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success.
  • Strong communication skills across all levels.

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Deadline: Not Specified

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