Contec Global aims to democratise the mobile wallet space in Nigeria and Sub-Saharan Africa. We provide a bank and MNO agnostic online platform to recharge any mobile, pay bills, utilities, send/receive money and pay@shop directly to merchants.
The amount paid by consumers is returned in the form of cash back and coupons making the recharge almost free. We are PCI-DSS compliant and are licensed under the Central Bank of Nigeria. NowNow also offers a unique agent platform that enables additional streams of revenue for individuals and businesses along with providing financial services to the unbanked – allowing them to offer p2p, bank transfers, cash out, mobile recharge, pay bills etc. Today NowNow provides a livelihood to over 500 such agents across Nigeria with a target of increasing our agent network to 15000 within a year
Quality Assurance Analyst (Customer Service)
- The Quality Assurance Analyst is responsible for assessing the Customer Service Specialists, Ticketing, and Complaint resolution, responsible for the maintenance of high-quality service across the customer care unit.
- Quality Assessment
- First Contact resolution
- Complaint resolution and ticketing
- Conduct regular checks on measures taken to handle customer complaints.
- Ensure Customer Service Executive complies with required processes in the bid to maintain excellent customer service.
- HND / B.Sc from any higher institution
- Must have at 4 – 6 years in the Customer Service Unit with minimum 2 years active as a Quality Assessor in
- The same or related Sector (FINTECH, E-Payment, Mobile Money)
- Proficient in the use of Excel and general Microsoft Office tools.
- Data Analytics Skills.
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Deadline: September 25, 2020
Method of Application
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